Case Study: Apex Credit Mgt Ltd boosts cash collected per agent hour by 30% and conversion rates by 15% with Alvaria

Apex Credit Mgt Ltd - Customer Case Study

Apex Credit Management Ltd is a fast-growing UK consumer debt collection agency focused on delivering high-quality, technology-driven services to financial-sector clients. Facing manual dialling, limited management information and call recording, and only 1% call visibility despite hundreds of talk-hours per day, the business needed an automated contact solution to boost productivity, compliance and revenue as it scaled.

Apex deployed Noble Systems’ Contact Centre Suite with iPBX, IVR, SMS/email and integrated agent screen pops, then added Speech Analytics to analyse 100% of calls. The combined solution improved routing, automated payments and compliance monitoring, delivered higher per-hour KPIs and—within six months—lifted conversion rates by 15% and increased cash collected per agent hour by 30%, enabling the business to manage more accounts and drive revenue growth.

Apex Credit Mgt Ltd

Richard Furlong

Dialler Manager