Case Study: Large Enterprise Computer Services Company achieves lower administration costs and improved customer experience with Alvaria

Why this large enterprise computer services company chose Aspect to meet customer service goals

A large enterprise computer services company partnered with Aspect to improve the customer experience and cut costs while supporting mobile and multi‑channel service goals. The company needed reliable outbound notifications/reminders and SMS/text capabilities and deployed Aspect Prophecy on premises to meet those needs.

Aspect’s solution automated outgoing calls and enabled SMS notifications, freeing staff for other activities and speeding workload completion. As a result the company lowered administration costs, developed more innovative customer‑facing applications, and rated Aspect’s customer service and technical support above other vendors.