Case Study: FCS Financial achieves 20% annual growth with Alvaria’s Microsoft Dynamics CRM solution

Integrated customer relationship management solution supports 20% annual business growth with limited staff additions

FCS Financial, a member of the Farm Credit System providing financial services to farmers, faced challenges due to its decentralized and aging information systems. These disparate systems led to poor customer service, slow response times, and inhibited business growth. To address this, they partnered with vendor Alvaria to implement a centralized Microsoft Dynamics CRM solution to consolidate customer data and improve processes.

Alvaria provided guidance and implementation services for the Microsoft-based platform, which integrated FCS Financial's scattered data. The results were significant, including a 20% annual business growth rate, a 30-35% faster customer transaction pipeline, and greatly improved customer service. The Alvaria solution also provided economical scalability and mobile access for staff, leading to increased employee satisfaction.

FCS Financial

Dennis Risinger

Manager, Information Services