Case Study: Large Enterprise Health Care Company achieves reduced costs and improved customer experience with Alvaria's Aspect CXP

Why this large enterprise health care company chose Aspect CXP to meet customer service goals

A large enterprise health care company needed to improve customer experience, simplify application development and reduce costs while supporting inbound call routing and customer self-service (IVR). Mobile and multi‑channel customer service were important to its current and future goals.

The company selected Aspect CXP over competitors like Avaya and Genesys to deliver inbound call routing and omni‑channel self‑service. The solution lowered administration, application maintenance and IT staffing costs and enabled the development of more innovative applications.