Case Study: RACQ CareFlight boosts fundraising efficiency and donor support with Alvaria's Noble Solution

RACQ CareFlight - Customer Case Study

RACQ CareFlight Queensland is a 24/7 community medical and rescue helicopter service serving southern Queensland and northern New South Wales. Facing growing demand and an $8M operating budget that relies heavily on community donations, the organisation identified its ageing, co-shared call centre technology as a bottleneck that limited fundraising efficiency and donor engagement.

RACQ CareFlight selected the Noble® Solution — including predictive dialling, credit-card authorisation, call recording, custom scripting and real-time reporting — and completed the implementation alongside a contact-centre relocation. The new platform streamlined outbound campaigns, enabled immediate payments, improved agent productivity and reporting, and expanded fundraising services to other regional rescue providers, delivering measurable gains in donor contacts and income.

RACQ CareFlight