Case Study: Large Enterprise Energy and Utilities Company cuts app development and IT costs and accelerates IVR/mobile service with Alvaria

Why this energy and utiities company chose Aspect to meet customer service goals

A large enterprise energy and utilities company selected Aspect to improve customer service while reducing pressure on IT. The organization needed better customer experiences, easier application development, simplified backend integration and lower IT staffing strain, particularly for mobile and multi‑channel customer service.

Using Aspect Prophecy to run inbound customer self‑service (IVR) and support mobile/web channels, the company rapidly developed and deployed solutions for field and remote locations. The result: lower application development and IT staffing costs, faster innovation on new apps, and improved ratings for Aspect’s customer service and technical support.