Case Study: Whakarongorau Aotearoa achieves rapid surge response and streamlined workforce planning with Alvaria

How Alvaria's workforce planning solution transformed Whakarongorau Aotearoa's operations, improving efficiency during critical events like the Christchurch Mosque Shootings and the COVID-19 pandemic

Whakarongorau Aotearoa runs New Zealand’s National Telehealth Service, providing 24/7 clinical and mental‑health support across multiple digital channels with a largely remote workforce. As services and frontline staff grew, their legacy workforce planning and rostering tools could not handle multi‑skilling, multi‑channel demand or provide the automation and reporting needed—making schedule creation time‑consuming, error‑prone and operationally limiting.

They implemented Alvaria (with Call Design integrating payroll), gaining forecasting, rapid onboarding, self‑service rostering and powerful reporting. The platform eliminated timesheets, let teams add 400 staff in five minutes and build schedules within 30 minutes, supported responses to the Christchurch attacks and COVID‑19 surges, and cut routine tasks from hours to minutes—improving productivity, ensuring accurate pay and matching daily resourcing to demand.

Whakarongorau Aotearoa