Case Study: Voicenet Interactive achieves streamlined multichannel customer self-service and reduced costs with Alvaria (Aspect CXP Pro)

Why Voicenet Interactive chose Aspect CXP Pro to meet customer service goals

Voicenet Interactive needed a more streamlined, cost-effective way to deliver customer self-service across IVR, inbound call routing and outbound notifications. Their priorities were to reduce the complexity of self‑service delivery, speed application development, improve customer self‑service analytics, and lower costs.

They selected the hosted Aspect CXP Pro platform—choosing Aspect over Convergys, Genesys, Interactive Intelligence and Intervoice/Edify—to run those applications. The solution simplified self‑service operations, accelerated app development, improved analytics and delivered cost savings, while providing strong mobile and multi‑channel customer service support.

Voicenet Interactive