Case Study: Ameridial achieves FTC-compliant blended contact center operations with Alvaria

Ameridial - Customer Case Study

Ameridial, an international call center service bureau, faced challenges with its outdated dialer system, needing greater power, compliance with FTC regulations, and a unified platform for its operations. After a thorough selection process, the company chose to replace its incumbent system with the Noble Enterprise solution from vendor Alvaria (Noble Systems). This new platform was sought to handle blended inbound and outbound contacts along with integrated features like IVR and call recording.

The solution implemented by Alvaria provided a centralized, high-capacity platform that enabled true call blending, FTC-compliant call pacing, and seamless integration with Ameridial's existing SQL database. The results included the ability to record 100% of calls, manage diverse client requirements more effectively, and achieve high call throughput. Ameridial reported that the Alvaria system provided the advanced tools and flexibility needed to improve performance and produce better results for its clients across its 300 agent seats.

Ameridial

Jim McGeorge

Chairman