Case Study: Res-Q Contact Centres achieves increased sales performance and reduced operating costs with Alvaria (Noble CCS)

Res-Q Contact Centres - Customer Case Study

Res-Q, a UK-based outsourced contact centre founded in 2005, grew from a 12-person telemarketing team to a 120-seat operation serving utilities, insurance, publishing and retail clients. Their legacy pay-as-you-go dialler left them with high costs, poor real-time reporting, limited lead loading and weak data analysis, and it struggled to meet tightening Ofcom dialling compliance and dialler-speed controls.

Res-Q deployed Noble® Contact Centre Suite, integrating digital call recording, IVR, call blending and predictive dialling with real-time reporting, screen-pop and callback management. The robust platform delivered minimal downtime and greater operational control, producing improved hourly revenue, higher talk-time productivity, better data management, reduced operating costs and increased sales performance—positioning Res-Q for planned expansion.

Res-Q Contact Centres

Nic Marshall

Managing Director