Case Study: Quality Contact Solutions achieves PCI compliance and higher conversion rates with Alvaria (Noble Enterprise Cloud)

QCS - Customer Case Study

Quality Contact Solutions (QCS) is a Nebraska‑based service bureau that runs inbound, outbound and email programs using a 100% virtual “QCS at Home” agent model. To support growth and protect client data, QCS needed a more capable cloud platform than its existing hosted system—one that offered enterprise‑level functionality, flexible scripting and campaign tools, and support for PCI DSS compliance.

QCS implemented the Noble Enterprise Cloud platform, gaining blended inbound/outbound queues, IVR, agent desktop customization, web services integration, call recording and PCI Ready features including DTMF masking. The solution delivered stable, enterprise‑grade operations, enabled PCI compliance, improved answer and conversion rates through localized Caller ID, and gave supervisors real‑time visibility to coach agents—supporting QCS’s continued growth.

QCS

Angela Garfinkel

President