Case Study: State Collection Service, Inc. achieves a $655K increase in Immediate Pays and higher agent productivity with Alvaria Motivate (Alvaria)

State Collection Service, Inc. - Customer Case Study

State Collection Service Inc. partnered with Alvaria to address low visibility into agent performance, uneven engagement, and sub‑optimal Immediate Pays. The organization needed clearer tracking of company goals, more effective coaching, and motivational mechanics to boost productivity and accountability across agents, supervisors, managers and executives.

They deployed Alvaria Motivate—combining transparent goals, leaderboards, contests/duels, auctions for rewards and integrated coaching—which drove significant engagement and measurable results. The pilot delivered a combined agent historical Immediate Pay (IP) gain of $655,020, with daily agent IP average increases of +$195 (Client A), +$225 (Client B), +$153 (Client C) and +$105 (3rd Party), along with higher badge earning, more days worked, and stronger supervisor–agent coaching activity.

State Collection Service, Inc.