Case Study: Breckenridge Grand Vacations achieves higher conversions and increased sales with Alvaria

Breckenridge Grand Vacations - Customer Case Study

Breckenridge Grand Vacations, a timeshare developer operating resort properties in Breckenridge, Colorado, relied on outbound and referral marketing to drive property tours. After years on automated dialers, rising costs, frequent downtime and poor voice quality forced the company to seek a more reliable dialing solution.

They implemented the Noble Solution—Linux-based dialer with VoIP PBX integration, IVR, 100% call recording and flexible call pacing/disposition controls—supported by on-site setup and ongoing support. The change delivered vastly improved voice quality and near-zero downtime (about 99% uptime), higher contact and conversion rates, better QA and agent productivity, and measurable increases in sales and ROI from their high-value leads.

Breckenridge Grand Vacations

Ryan Huff

Direct Marketing Manager