Case Study: Ohio AFL-CIO achieves streamlined member outreach and increased volunteer productivity with Alvaria

Ohio AFL-CIO - Customer Case Study

Ohio AFL-CIO, which represents about 800,000 union members across Ohio, needed a better way to manage polling, fundraising and grassroots political outreach after relying on outsourced contact efforts. The organization wanted an in-house, easy-to-use solution that gave staff control, made volunteers productive quickly, and supported statewide, local outreach.

They implemented Noble’s Contact Center Suite—using outbound predictive dialing, inbound blending, IVR, customizable agent desktops and remote-agent support—to centralize lists and capture consistent data. The result: faster, more productive campaigns with volunteers onboarded in minutes, improved local visibility, real-time reporting, easier program expansion, and measurable gains in efficiency and organizational image (additional seats were added and station capacity is being expanded).

Ohio AFL-CIO

Jason Perlman

Communications Manager