Case Study: Medium Enterprise Education Technology Company achieves scalable, lower-cost customer service with Alvaria

Why this education technology company chose Aspect to meet customer service goals

A medium-sized education technology company selected Aspect to meet customer service goals after facing the need to simplify application development, scale operations to manage growth, and improve access to new capabilities. The organization specifically sought a solution to support outbound notifications and reminders across channels.

They deployed Aspect CXP Pro (hybrid) and chose Aspect over Avaya, Convergys, Genesys and West for lower total cost of ownership, faster time to market, deployment flexibility and future-proof investment protection. Post-deployment the company rated Aspect ahead of most competitors for ease of use, reliability, flexibility, performance, functionality, innovation and support, enabling scalable, more effective customer engagement.