Case Study: General Service Bureau achieves improved operational efficiency and productivity with Alvaria's Noble contact center solution

General Service Bureau - Customer Case Study

Early Out Services (EOS) and General Service Bureau (GSB) are a family‑owned Omaha group that has managed healthcare receivables since 1946. Facing rising IT costs, changing legislation and divergent contact‑center technologies (GSB on a dialer, EOS on manual dialing), the companies needed a single, scalable platform to support blended inbound/outbound strategies, advanced outbound controls, flexible IVR, stronger QA and real‑time reporting to meet contractual and compliance requirements.

They implemented the Noble Enterprise Solution—integrating it with existing PBX/ACD, FACS and Avaya systems—and adopted Noble Composer, Maestro and Recorder tools for agent workflows, campaign management, call recording and IVR control. The result: improved skills‑based routing and dialing efficiency, higher contact and list penetration, reduced agent idle time, better QA and real‑time management reporting, leading to increased productivity and higher debt collections.

General Service Bureau

Ted Hawley

President