Case Study: Homecare Medical achieves rapid workforce scaling and streamlined rostering with Alvaria Workforce

Homecare Medical - Customer Case Study

Homecare Medical operates New Zealand’s National Telehealth Service, delivering 24/7 health and mental‑health support across multiple channels and staffing over 140 programs with a largely remote workforce. As services and frontline staff grew, their legacy workforce planning and scheduling tools became time‑intensive, error‑prone and unable to handle multi‑skilling, multi‑channel rostering, advanced forecasting or the reporting needed for operational planning.

They implemented Alvaria Workforce (with Call Design integrating it to payroll), giving real‑time rostering, comprehensive reporting, self‑service for staff and powerful “what‑if” forecasting. The change eliminated timesheets, made large schedule updates (for example, adding a new break across weeks) a matter of minutes, and enabled rapid scaling during crises—onboarding 400 people in five minutes and supporting peaks such as the COVID response and Christchurch aftermath—resulting in major productivity gains and improved employee experience.

Homecare Medical