Case Study: Large Enterprise Automotive & Transport Company achieves lower costs and simplified backend integration with Alvaria

Why this large enterprise automotive and transport company chose Aspect to meet customer service goals

A large enterprise automotive and transport company needed to modernize its customer service stack to speed application development, simplify integration with backend systems, and cut costs. Facing high administration, maintenance and infrastructure expenses, the organization sought a solution that could support IVR self-service, intelligent call routing and outbound notifications.

The company deployed Aspect Prophecy on-premises to run inbound customer self-service, inbound call routing and outbound notifications/reminders. As a result they lowered administration, application development and maintenance, disaster recovery and hardware costs, accelerated innovation on new applications, and rated Aspect’s customer service and technical support above competing vendors (Avaya, Intervoice/Edify).