Case Study: Legis Colombia achieves higher agent productivity, lower operating costs and new outsourced services with Alvaria

Aspect Unified IP enables legal document provider to offer new outsourced services

Legis is a Colombia-based legal document and information provider founded in 1952 that serves more than 400,000 customers across Latin America through seven regional offices and 35 telemarketing centers. As its contact center grew from nine to 30 workstations, the company was hampered by an outdated manual/automated dialing system and lacked integrated inbound/outbound capabilities, real-time reporting, call recording and multichannel customer service—limiting agent productivity and increasing costs.

Legis implemented Aspect® Unified IP®, a .NET web‑services contact-center platform that unified inbound routing, outbound dialing, voice portal, internet contact, recording and reporting. The solution simplified operations, boosted agent productivity, reduced workstations and operating costs, lowered toll charges via internet channels, improved customer satisfaction and enabled Legis to launch new outsourced services such as marketing campaigns, database rentals and related offerings.

Legis Colombia