Case Study: Travel & Hospitality Company achieves improved contact center efficiency, stronger compliance, and higher revenue with Alvaria

Speech Analytics Solutions for Banking & Finance

Aspect provides speech analytics solutions for banking and financial services to address rising customer churn, stricter regulation (CFPB, FCC, FDCPA, TCPA) and contact-center inefficiencies. Financial institutions face costly losses from dissatisfied customers, time-consuming manual QA, inconsistent agent performance and mounting compliance risk.

Aspect Engagement Analytics automates QA and monitors 100% of voice, email and text interactions to deliver real-time coaching, sentiment scoring and compliance tracking. Customers report measurable results: up to 800 hours/month in productivity gains, 28% fewer hang-ups, 40% less coaching prep time, a 54% reduction in FDCPA non‑compliance, and revenue improvements (e.g., 9.6% higher collections, $2,000 more per agent per month, and a 7.8% lift in conversion).