Case Study: Lighthouse Credit Foundation achieves scalable contact center growth and higher agent productivity with Alvaria

Lighthouse Credit Foundation - Customer Case Study

Lighthouse Credit Foundation, a Largo, FL–based debt management and settlement firm, needed to improve the efficiency and productivity of its outbound telemarketing without discarding existing phone-system investments. The contact center required better agent talk time, easier campaign and script management, and a scalable platform to support growth and compliance for lead generation, collections, and customer service.

They implemented Noble Systems’ contact center solution—predictive dialing with flexible pacing, Composer for live campaign/script changes, Maestro real-time management, IVR, digital recording, automated personalized messaging, and integration with their NEC PBX and CreditSoft CRM. The platform let Lighthouse scale from a 12-seat SBS to a 70-seat Enterprise system, boost agent productivity and talk time, preserve legacy infrastructure, improve QA and reporting, and even generate new revenue by offering unused seats to partner companies.

Lighthouse Credit Foundation

Graham Annett

Director of Marketing