Case Study: Kosmas Group achieves sales growth and reduced cancellations with Alvaria

Kosmas Group - Customer Case Study

Kosmas Group International (KGI) is an Orlando-based timeshare and resort developer managing 13 properties and serving over 20,000 owners. Facing the challenge of building a corporate-managed sales presence and improving contact ratios, KGI sought a robust contact-center technology to centralize sales, reservations and customer service activities and tighten control over calling and scripts.

KGI implemented Noble Systems’ VoIP-based blended inbound/outbound platform—including Composer Builder, Agent Desktop, Maestro and integrated call recording—with strong remote-agent/site management and real-time reporting. The solution improved workflow control and list management, reduced canceled sales, increased agent retention and satisfaction, and helped KGI become the largest single telemarketing entity in its corporation while extending ROI across its travel agency and vacation-club operations.

Kosmas Group

Lance Croft

Vice President, Info Technology