Case Study: AdvanceMe achieves 220% higher contact rates and doubles agent productivity with Alvaria

AdvanceMe - Customer Case Study

AdvanceMe, Inc. (AMI) is a nationwide leader in alternative funding for small and mid-sized businesses, having supported more than 20,000 business owners with over $1 billion in working capital. As its contact center grew, AMI faced falling productivity from manual dialing, difficulty monitoring quality and programs, and a need to boost contact rates and efficiency while maintaining high IT standards.

AMI implemented the Noble® Solution — including outbound dialing, blended agent handling, custom agent desktops, SQL integration, and VPN-connected remote sites — without replacing existing PBX or recording systems. Within months agent activity more than doubled: average talk time rose from just over 2 to nearly 5 hours per day and contacts per rep increased from about 25 to 55 per day (≈220% improvement), leading AMI to expand seats and roll the system out to additional departments.

AdvanceMe

Nathan Warshaw

SVP, Indirect Sales