Case Study: MDS Communications achieves higher contact rates, lower fundraising costs and near-zero downtime with Alvaria

MDS Communications - Customer Case Study

MDS Communications is one of the nation’s largest telephone fundraising providers, serving more than 100 major non-profits with a 20+ year track record. Focused solely on fundraising, MDS needed to replace a legacy system that didn’t understand call-center operations and to support a growing distributed workforce so it could keep client costs low, maintain compliance, and improve agent productivity across both center-based and remote agents.

MDS chose the Noble Enterprise solution (SIPhony) for its outbound dialer, inbound ACD/blending, IVR, call recording, PCI features and web-based agent and manager tools (Composer, Maestro, Harmony). The platform enabled better list management and real-time campaign control, supported remote agents seamlessly, delivered significantly higher completed calls and contacts per hour, faster list penetration, virtually zero downtime, and lower costs—helping MDS increase fundraising efficiency and donations for clients.

MDS Communications

Corey Mustard

VP, Program Administration & Dialer Technology