Case Study: JMT Network achieves $655,020 in additional agent immediate pay and boosts productivity with Alvaria Motivate (Alvaria)

JMT Network Improves Agent Productivity More Than 50% with Alvaria and Rich Communication

State Collection Service partnered with Alvaria to tackle low agent engagement and inconsistent Immediate Pays (IP) across multiple campaigns. The company needed clearer visibility into goals and performance, and ways to motivate agents and supervisors to improve productivity, coaching, and goal attainment.

They deployed Alvaria Motivate—introducing transparent goals, real‑time leaderboards, contests/duels, auctions for rewards and integrated coaching—which drove significant engagement and measurable performance gains. Daily agent IP averages rose across campaigns (for example, 3rd‑party Chicago from $540 to $1,582; EBO Client A from $1,807 to $2,411), agents earned more badges and levels, and overall the pilot generated a combined historical IP gain of $655,020.

JMT Network

K. Sutthirak Traichiraaporn

Chief Executive Officer