Case Study: Swinton Group achieves 57% sales increase and 61% reduction in wait times with Alvaria

Swinton Group - Customer Case Study

Swinton Group, the UK’s largest insurance intermediary with over 560 branches and multiple contact centres, faced underperforming outbound dialler technology that limited sales performance and made campaign setup and data manipulation slow and cumbersome for contact centre managers.

After a 10-week side‑by‑side trial, Swinton implemented the Noble Enterprise Solution, which boosted list penetration, cut wait times by 61% and allowed Swinton to raise sales targets by 57%. The platform also let managers launch campaigns without IT, reduced campaign setup from months to days, integrated call recording, IVR and backend data pre‑population, and delivered strong training and support—significantly improving agent productivity and sales results.

Swinton Group

Jez Lamb

Telephony Manager