Case Study: Infogroup achieves 100,000+ calls/day efficiency and improved QA with Alvaria's Noble Enterprise

Infogroup - Customer Case Study

Infogroup is a provider of business and consumer data that relies on large-scale outbound contact centers to keep millions of records current. Faced with an aging automated dialer and green‑screen desktops, the company needed a more flexible, easy‑to‑manage platform with a modern UI, better call screening, QA/recording and seamless integration with its databases and custom applications.

Infogroup implemented the Noble Enterprise solution—including predictive dialing, Maestro list management, a custom agent desktop and digital recording—which now handles more than 100,000 calls a day (about 25 million calls per year). The system screens bad numbers more accurately so agents receive live connects only, boosting productivity to roughly 65–100 calls per hour per agent, reducing administrative overhead, improving QA and monitoring, and enabling new growth opportunities like lead generation and revenue‑driving programs.

Infogroup

Justin Jarose

Director, Call Center Operations