WalkMe B2B Case Studies & Customer Successes

WalkMe, an SAP company, pioneered the world’s leading Digital Adoption Platform, enabling organizations to navigate the change brought on by technology. Leveraging over a decade of experience, WalkMe’s platform integrates generative AI to deliver proactive, accessible, and actionable insights. Their context-aware solutions guide users through any workflow, identifying and resolving digital friction to ensure seamless execution of critical processes across all departments. Trusted by global leaders like IBM, Nestlé, ThermoFisher Scientific, and the U.S. Department of Defense, WalkMe empowers organizations to maximize software ROI and drive people-centric digital transformation.

Accenture achieves stronger digital adoption and higher technology ROI with WalkMe

Accenture

Sarah Dugan

Managing Director, Global IT Journey & Change Management Center of Excellence

Achieve3000 achieves an 84% reduction in support burden with WalkMe

Achieve3000

Jim O’Neil

Chief Product and Strategy Officer

Arla Foods achieves improved SuccessFactors engagement and fewer data-entry errors with WalkMe

Arla Foods

Nikolaj Høstmark Petersen

Head of Business Change Management, Communication and Performance in Global HR

BMO Financial Group achieves 50% drop in support requests and significant development-cost savings with WalkMe

BMO Financial Group

Sarah Cairns

Initiative Manager

CenturyLink achieves a 31% drop in support calls and cuts training costs with WalkMe

CenturyLink

Shelley Huber

Senior Lead Process Analyst

Christus Health achieves $1M/month in improved payment outcomes with WalkMe

Christus Health

Tobias Washington

Director, Learning Experience, Design and Technology

Cisco achieves faster sales workflows, stronger change management, and higher AI compliance with WalkMe

Cisco

Steffaney Zohrabyan

Sales Insights & Innovation Leader

Citrix doubles GoToWebinar conversion rates with WalkMe

Citrix

Joe Cox

Line Manager

City of Chandler achieves simpler employee workflows and better digital adoption with WalkMe

City of Chandler

Kristen Poe

IT Project Manager

Cloudbilt achieves great first-time user experience for MapAnything with WalkMe

Cloudbilt

John Stewart

Chief Executive Officer

DB Schenker achieves faster onboarding and streamlined Oracle Sales Cloud training for 6,000 users with WalkMe

DB Schenker

Maurice Weiss

Corporate CRM Project Management and Change Manager

Deloitte achieves 30% fewer support tickets with WalkMe

Deloitte

Laura Nicholls

Senior Manager of Learning and Development

DinnerTime achieves 92% onboarding success and boosts user engagement with WalkMe

DinnerTime

Laura Moore

Chief Executive Officer

DoubleDutch achieves 25% increase in user engagement and double-digit self-service adoption with WalkMe

DoubleDutch

Domenic Grazioso

Customer Enablement Manager

Echo360 achieves responsive decision-making, higher feature adoption, and increased renewals with WalkMe

Echo360

Tony Iraia

Senior Product Manager

EDF Renewables North America achieves 90% fewer support tickets and $1.5M in cost avoidance with WalkMe

EDF Renewables North America

Alexa Cordell

Digital Learning Manager

eMoney Advisor achieves 92% platform adoption and reduces support calls with WalkMe's TeachMe

eMoney Advisor

Steve Levis

SVP, Client Engagement

Employment Hero achieves increased feature adoption and 50% of cross-sell leads with WalkMe

Employment Hero

Annabel Thompson

Senior Customer Marketing Executive

Endurance International Group achieves reduced support time, doubled activations, and lower churn with WalkMe

Endurance International Group

Isaac Acuna

Communications Coordinator

Epos Now converts more free-trial users and cuts customer handle time by 50% with WalkMe Insights

Epos Now

Remy Winters

Implementation Manager

Fairfield Residential achieves 69% employee engagement and 1,080 hours of HR time saved with WalkMe

Fairfield Residential

Kim Knight

SVP of Human Resources

Federated Co-operatives Limited achieves faster digital adoption and fewer support tickets with WalkMe

Federated Co-operatives Limited

Mark Ennis

Director of Retail Solutions

FMC Technologies achieves a 60% drop in support requests and faster time-to-competency with WalkMe

FMC Technologies

Brianna Barron

Inteserv Database Coordinator

Fujitsu achieves global standardization and better user experience with WalkMe

Fujitsu

Syojirou Shiratori

Digital Systems Division, Enabling Technologies General Manager

GEOCONCEPT Group achieves 25% fewer support requests and improved software adoption with WalkMe

GeoConcept

Christine Daniaud-Galet

Product & Knowledge Director

GOJO Industries achieves seamless Salesforce Lightning adoption and thousands of hours saved with WalkMe

GOJO Industries

Jayne Hoon

Director of Customer Relationship Management

Hitachi Vantara achieves 88% increase in digital sales tool adoption and 86% reduction in training time with WalkMe

Hitachi

Jeff McKittrick

Vice President of Sales Business Capabilities

Hulyo Tourism achieves 170% more app reviews, higher ratings and faster conversions with WalkMe Mobile

Hulyo Tourism

Carmit Dotan

Chief Executive Officer

IBM achieves 6X higher retention and 300% product adoption growth with WalkMe

IBM

Nilanjan Adhya

Chief Digital Officer

Infusionsoft achieves rapid onboarding and increased customer loyalty with WalkMe

InfusionSoft

Ammon Curtis

Product Management

Ivy Tech Community College of Indiana boosts operational efficiency and optimizes staff and student experience

Ivy Tech Community College

Channing Gabe

Digital Adoption Specialist

JobAdder achieves 20% fewer support tickets and faster onboarding with WalkMe

JobAdder

Ryan Shiba

Learning and Development Manager

Kaseya achieves greater sales efficiency and productivity with WalkMe

Kaseya

Dario Spina

Senior GTM Strategy Analyst

KeyBank achieves higher client self-service and operational efficiency with WalkMe

KeyBank

Eboni Ewart

Digital Adoption Manager

LeaseAccelerator slashes training costs by 75%, improves customer experience, and creates new revenue stream with WalkMe

LeaseAccelerator

Heather Wurtz

Senior Director of Customer Experience

LinkedIn achieves faster, more efficient software adoption — boosting employee productivity and cutting live training by about 43% with WalkMe's Digital Adoption Platform

Pascal Ezaki

Insights Program Manager

LiveIntent achieves dramatically decreased onboarding time and improved user engagement with WalkMe

LiveIntent

Nadia Basil

Product Marketing Manager

MD On‑Line (MDOL) achieves scalable self‑service onboarding for 90,000 healthcare providers with WalkMe

MDOL

Cory Lewis

Marketing Brand Manager

Microsoft Bing Ads cuts support calls 13% and accelerates advertiser onboarding with WalkMe

Microsoft

Haily De La Cruz

Program Manager

Nasdaq boosts Net Promoter Scores and slashes support requests by 25% with WalkMe

Nasdaq

Matt Kenney

Head of Global Customer Support & Operations, Client Success

National Association of Federal Retirees achieves 70% faster onboarding and 75% fewer support requests with WalkMe

National Association of Federal Retirees

Alex Charette

Client and IT Support Services Associate

NEC achieves a better employee digital experience with WalkMe

NEC

Yudai Uraguchi

Assistant Manager, Management Information System Department, Corporate IT and Digital Division

Nomisma achieves 314% client growth in 5 months and 50% fewer support tickets with WalkMe

Nomisma

Ash Hall

Director & Product Owner

Origin reduces support tickets by 70% with WalkMe

Origin

Shaun Kenny

Operational Excellence Lead

Overstock achieves scalable supplier enablement with WalkMe

Overstock

Jo Wuertz

Senior Learning Experience Designer

ParagonEX achieves faster, localized onboarding and increased user engagement with WalkMe

ParagonEX

Ingrid Williams

Product Manager

ParentMail achieves 30% faster onboarding and fewer support calls with WalkMe

ParentMail

Geoff Jones

Marketing Director

Paychex achieves a seamless Salesforce Lightning migration with WalkMe

Paychex

Jane Bach

Senior Manager of Sales Enablement

PeopleMatter achieves dramatically faster onboarding and 15–20% call deflection with WalkMe

People Matter

Ken Haigh

Chief Technology Officer

Pepperi achieves faster onboarding, higher engagement and increased conversions with WalkMe

Pepperi

Oren Ezra

VP Marketing

Planet Soho reduces support calls and costs by 50% with WalkMe

Planet Soho

Ron Daniel

CEO

Planview AdaptiveWork boosts activations 25% and cuts support requests 55% with WalkMe

Planview AdaptiveWork

Playlist achieves faster workflows and higher employee satisfaction with WalkMe

Playlist

Chris Ames

Senior Manager, CX Operations

PwC achieves rapid global Salesforce adoption and zero-time training with WalkMe

PWC

Christine Robertson

Marketing & Sales Leader

Quest Diagnostics achieves 99.8% performance review completion with WalkMe

Quest Diagnostics

Aimee Pasia

Senior HRIS Analyst

Rich Products streamlines SAP Ariba employee experience and change management with WalkMe

Rich Products

Collin Rampado

Associate Product Owner

Robert Half achieves seamless Salesforce Lightning adoption and real-time on-the-spot coaching with WalkMe

Robert Half

Kim Clark

Senior Manager, Technology Learning Programs

Royal Canin USA achieves a 51% reduction in user training time and faster onboarding with WalkMe

Royal Canin USA

Ryan Smith

Marketing Manager

Sage Intacct achieves 76% increase in page views per session and cuts bounce rate to 18% with WalkMe

Sage Intacct

Nancy Rivas

Social Media & Communications Strategist

sahibinden.com achieves 43% fewer how-to support calls with WalkMe

sahibinden.com

Halil Uzundal

Senior Service and Customer Experience Manager

Salt River Project achieves streamlined HR and finance self-service with WalkMe

Salt River Project

Kellee Zavala

Manager, HR Operations

Silvertrac achieves 30% faster onboarding and 70% fewer support requests with WalkMe

Silvertrac

Johnny Page

Customer Success Enthusiast

SmartPayroll achieves a 20% drop in support requests and an 18% increase in customer satisfaction with WalkMe

Smart Payroll

Chris Partridge

Chief Executive Officer

Smith+Nephew achieves greater efficiency and compliance with WalkMe

Smith+Nephew

Jerome Peytavin

Global Business Services Procurement Knowledge SME

Spark Digital achieves a 25% reduction in Salesforce errors and 20% faster training with WalkMe

Spark Digital

Raz Raslan

Certified Salesforce Administrator

Species360 achieves 100% product adoption and 60% faster onboarding with WalkMe

Species360

Josh Courteau

Training Manager

Splunk achieves seamless employee productivity and faster change management with WalkMe

Splunk

Krishna Saw

Senior Systems Manager, Enablement & Content Platforms

Sprinklr achieves 85% reduction in employee support tickets and 30% higher customer engagement with WalkMe

Sprinklr

Asha Aravindakshan

VP of Customer Delight and Operations

STADA achieves global HR transformation and self-service adoption with WalkMe

STADA

Nikola Samsal

Global C&P IT Head

Thermo Fisher Scientific achieves 70% new Workday user engagement and scalable global onboarding with WalkMe

Thermo Fisher Scientific

Michele Giacomuzzi

Manager, Sales Enablement

TinderBox achieves 45% user adoption and faster onboarding with WalkMe

TinderBox

Jim McIntosh

Director of Product Management

Triangel Solutions achieves major reductions in support requests and onboarding costs — and boosts sales with WalkMe

Triangel Solutions

Jan Ståle Gjerding

Product Manager

Truckstop.com achieves higher customer retention and feature adoption with WalkMe’s Digital Adoption Platform

Truckstop.com

Nate Rowlan

Training Manager

TUI streamlines HR system adoption and improves employee self-sufficiency with WalkMe

TUI

Laura Dean

HRIT Digital Adoption and Training Lead

Tyler Technologies cuts how-to support requests by 31% and boosts self-service with WalkMe

Tyler Technologies

Taylor Rednose

Software Support Representative, Courts & Justice

Ulta Beauty achieves 114% projected ROI and 40% reduction in training costs with WalkMe

Ulta Beauty

Elyse Sanneman

Manager, Merchandising and MP&I Training

Visma achieves better customer experience and fewer support tickets with WalkMe

Visma

Oliver Sogn

Project Owner of Digital Learning

W.L. Gore & Associates achieves higher Salesforce adoption and productivity with WalkMe

W.L. Gore & Associates

Christi Lopez

WalkMe Administrator

WeddingWire achieves accelerated self-service adoption and reduced support requests with WalkMe

WeddingWire

Catherine Cano

Associate Director of Customer Care

WGBH achieves faster Salesforce onboarding and cost-effective training with WalkMe

WGBH

Becky Levy

Associate Director of Development Services

Zuora achieves 4x faster closes and a 50% shorter sales cycle with WalkMe

Zuora

Matt Darrow

VP of Product

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WalkMe B2B Case Studies & Customer Successes

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