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Visit WebsiteAchieve3000 Puts Training Resources at Users’ Fingertips with Adaptive On-Screen Guidance, Reduces Support Burden by 84%
Achieve3000
Jim O’Neil
Chief Product and Strategy Officer
WalkMe
WalkMe™ is an interactive online guidance and engagement platform. WalkMe™ provides a cloud-based service designed to help professionals – customer service managers, user experience managers, training professionals, SaaS providers, and sales managers – to guide and engage prospects, customers, employees and partners through any online experience. WalkMe™ has designed a platform that helps businesses eliminate online confusion, while at the same time raise efficiency and reduce costs.
Case Studies
Showing 74 WalkMe Customer Success Stories
Arla Foods improves SuccessFactors® engagement, reduces errors with WalkMe Digital Adoption Platform
Arla Foods
Nikolaj Høstmark Petersen
Head of Business Change Management, Communication and Performance in Global HR
Blackwoods transforms workflows, reduces time to proficiency by 50%, and boosts productivity with WalkMe
Blackwoods
Darryl Crumblin
Sales Enablement Manager
BMO Financial Group Drives Customer Adoption of New Features While Reducing Support Burden with WalkMe’s In-App Guidance
BMO Financial Group
Sarah Cairns
Initiative Manager
CenturyLink cut training costs and freed up support resources
CenturyLink
Shelley Huber
Senior Lead Process Analyst
Christus Health uses WalkMe Digital Adoption Platform to roll out crucial technology to health care professionals
Christus Health
Tobias Washington
Director, Learning Experience, Design and Technology
Cisco simplifies change management, improves sales workflows, and optimizes software use
Cisco
Steffaney Zohrabyan
Sales Insights & Innovation Leader
Citrix - Customer Case Study
Citrix
Joe Cox
Line Manager
Cloudbilt - Customer Case Study
Cloudbilt
John Stewart
Chief Executive Officer
DB Schenker Provides Global Employees with a Successful Onboarding Experience and Training that Works
DB Schenker
Maurice Weiss
Corporate CRM Project Management and Change Manager
Deloitte delivers digital adoption at scale, helping to reduce support tickets by 30%
Deloitte
Laura Nicholls
Senior Manager of Learning and Development
DinnerTime - Customer Case Study
DinnerTime
Laura Moore
Chief Executive Officer
DoubleDutch App Builder Implements Real-Time Guidance to Successfully Drive Feature Adoption
DoubleDutch
Domenic Grazioso
Customer Enablement Manager
Echo360 Turns New User Behavior Insights into More Responsive Decision-Making and Increased Subscription Renewals
Echo360
Tony Iraia
Senior Product Manager
EDF Renewables embraces digital adoption strategy, ensuring compliance, streamlining processes, and driving positive employee experience
EDF Renewables North America
Alexa Cordell
Digital Learning Manager
eMoney Creates Successful Online Training Platform with TeachMe, Reducing Support Burden and Improving Client Engagement
eMoney Advisor
Steve Levis
SVP, Client Engagement
Employment Hero uses WalkMe to boost productivity, engagement, and feature adoption
Employment Hero
Annabel Thompson
Senior Customer Marketing Executive
Endurance International Group - Customer Case Study
Endurance International Group
Isaac Acuna
Communications Coordinator
Epos Now Uses WalkMe Insights to Improve User Engagement, Convert More Free-Trial Users into Long-Term Customers
Epos Now
Remy Winters
Implementation Manager
FR Introduces Automated and Self-Service Processes in Workday Resulting in Substantial Organizational Efficiencies
Fairfield Residential
Kim Knight
SVP of Human Resources
Flight Centre reduces process completion times by 30% and delivers better employee and customer experience with WalkMe
Flight Centre
Marieke Tucker
Global Operations Leader
FMC Technologies Improves User Engagement, Reduces Support Burden Thanks to WalkMe In-App Guidance
FMC Technologies
Brianna Barron
Inteserv Database Coordinator
GEOCONCEPT Group decreases support costs, increases software adoption using WalkMe
GEOCONCEPT Group
Christine Daniaud-Galet
Product & Knowledge Director
GOJO seamlessly transitions to Salesforce Lightning and saves thousands of employee hours with WalkMe
GOJO Industries
Jayne Hoon
Director of Customer Relationship Management
Hitachi Vantara uses WalkMe to drive digital adoption, boost sales productivity across technology stack
Hitachi
Jeff McKittrick
Vice President of Sales Business Capabilities
Hulyo Tourism Achieves Impressive User Feedback and Ratings, UX, and Conversion Rate with WalkMe Mobile
Hulyo Tourism
Carmit Dotan
Chief Executive Officer
IBM boosts conversion rate and retention rate with digital adoption strategy and WalkMe
IBM
Nilanjan Adhya
Chief Digital Officer
Infusionsoft - Customer Case Study
InfusionSoft
Ammon Curtis
Product Management
Ivy Tech Community College of Indiana boosts operational efficiency and optimizes staff and student experience
Ivy Tech Community College
Channing Gabe
Digital Adoption Specialist
JobAdder Implements WalkMe Self-Service Support and Improves User Experience, Reduces Costs and Support Tickets
JobAdder
Ryan Shiba
Learning and Development Manager
KeyBank enhances client experience and operational efficiency with WalkMe
KeyBank
Eboni Ewart
Digital Adoption Manager
LeaseAccelerator slashes training costs by 75%, improves customer experience, and creates new revenue stream with WalkMe
LeaseAccelerator
Heather Wurtz
Senior Director of Customer Experience
WalkMe supports LinkedIn's rapid growth by enabling faster, more efficient use of existing software tools
Pascal Ezaki
Insights Program Manager
LiveIntent Leverages Customizable Digital Adoption Platform to Decrease Training Time and Improve User Engagement
LiveIntent
Nadia Basil
Product Marketing Manager
MDOL - Customer Case Study
MDOL
Cory Lewis
Marketing Brand Manager
Microsoft Bing Ads Uses Strategic In-App Guidance to Speed Up Advertiser Onboarding and Solve Customer Pain Points
Microsoft
Haily De La Cruz
Program Manager
Nasdaq boosts Net Promoter Scores and slashes support requests by 25% with WalkMe
Nasdaq
Matt Kenney
Head of Global Customer Support & Operations, Client Success
NAFR Trains Hundreds of Volunteers, Enjoys Seamless Digital Transformation with Walk
National Association of Federal Retirees
Alex Charette
Client and IT Support Services Associate
NEC elevates employees’ digital experience and propels digital transformation forward
NEC
Yudai Uraguchi
Assistant Manager, Management Information System Department, Corporate IT and Digital Division
Nestlé delivers digital adoption and transformation at scale for 270K+ team members across 80 apps
Nestle
Greisy Flores
Senior Global Product Manager, Digital Adoption Platform
Cloud accounting leader Nomisma grows client base 300% in 5 months with WalkMe
Nomisma
Ash Hall
Director & Product Owner
Origin reduces support tickets by 70%, automates HR processes, and enables teams to focus on work that matters
Origin
Shaun Kenny
Operational Excellence Lead
Overstock creates a dynamic, scalable solution for supplier engagement with WalkMe
Overstock
Jo Wuertz
Senior Learning Experience Designer
ParagonEX - Customer Case Study
ParagonEX
Ingrid Williams
Product Manager
ParentMail Transitions Smoothly to New User Interface with WalkMe, Reports High Adoption Rate and an Improved Experience
ParentMail
Geoff Jones
Marketing Director
Paychex uses just-in-time training to seamlessly migrate 3,500 users to Salesforce Lightning in 6 months
Paychex
Jane Bach
Senior Manager of Sales Enablement
PeopleMatter Uses WalkMe to Speed Up Customer Onboarding, Improve User Adoption, and Increase Self-Service Support
People Matter
Ken Haigh
Chief Technology Officer
Pepperi Invests in Responsive Self-Service Support, Achieves Higher Conversion Rates and Increased User Adoption
Pepperi
Oren Ezra
VP Marketing
Planet Soho - Customer Case Study
Planet Soho
Ron Daniel
CEO
Clarizen Converts 25% More Demo Users into Long-Term Customers Thanks to WalkMe’s Streamlined Guidance
Planview AdaptiveWork
How PWC and Walkme Partnered to Drive Adoption
PWC
Christine Robertson
Marketing & Sales Leader
WalkMe streamlines Quest Diagnostics migration to new HR platforms
Quest Diagnostics
Aimee Pasia
Senior HRIS Analyst
Robert Half leverages WalkMe to ease the transition to becoming Salesforce® Lightning enabled
Robert Half
Kim Clark
Senior Manager, Technology Learning Programs
Royal Canin Slashes Training Time in Half and Boosts Feature Adoption by Implementing WalkMe on New Veterinary Portal
Royal Canin USA
Ryan Smith
Marketing Manager
Intacct Successfully Introduces Salesforce to its Online Community Using WalkMe’s Contextual Guidance
Sage Intacct
Nancy Rivas
Social Media & Communications Strategist
sahibinden.com - Customer Case Study
sahibinden.com
Halil Uzundal
Senior Service and Customer Experience Manager
Silvertrac - Customer Case Study
Silvertrac
Johnny Page
Customer Success Enthusiast
SmartPayroll Adopts In-App Support to Improve Onboarding Process, Information Retention, and Engagement
Smart Payroll
Chris Partridge
Chief Executive Officer
Smith+Nephew embraces digital adoption to simplify procurement processes, increase efficiency, and improve employee experience
Smith+Nephew
Jerome Peytavin
Global Business Services Procurement Knowledge SME
Spark Digital uses customized in-app Salesforce training to slash costs, reduce errors, and boost employee productivity
Spark Digital
Raz Raslan
Certified Salesforce Administrator
Species360 Implements In-App Training and Support for Global Customer Base; Enjoys 100% Product Adoption
Species360
Josh Courteau
Training Manager
Sprinklr boosts productivity, improves user experience, and reduces support for both employees and customers with WalkMe
Sprinklr
Asha Aravindakshan
VP of Customer Delight and Operations
Thermo Fisher Scientific boosts productivity, improves adoption of Workday® and Salesforce® thanks to WalkMe
Thermo Fisher Scientific
Michele Giacomuzzi
Manager, Sales Enablement
TinderBox - Customer Case Study
TinderBox
Jim McIntosh
Director of Product Management
Triangel Leverages WalkMe’s Interactive Self-Service Help System to Reduce Support Requests and Significantly Boost Sale
Triangel Solutions
Jan Ståle Gjerding
Product Manager
Truckstop.com Increases Customer Retention, Feature Adoption with WalkMe’s Customizable Digital Training Solution
Truckstop.com
Nate Rowlan
Training Manager
TUI Group streamlines transition to a new HR system for 37,000 employees and drives continuous improvement and self-sufficiency with WalkMe
TUI
Laura Dean
HRIT Digital Adoption and Training Lead
Tyler Technologies Improves Adoption, User Experience, and Self-Service Support with WalkMe In-App Guidance
Tyler Technologies
Taylor Rednose
Software Support Representative, Courts & Justice
Ulta Beauty uses WalkMe’s Digital Adoption Platform to build trust in technology, reduce errors, and optimize inventory
Ulta Beauty
Elyse Sanneman
Manager, Merchandising and MP&I Training
Visma drives customer experience and reduces support tickets with WalkMe
Visma
Oliver Sogn
Project Owner of Digital Learning
W.L. Gore & Associates slashed 400+ meeting hours, doubled user satisfaction, and increased seller productivity
W.L. Gore & Associates
Christi Lopez
WalkMe Administrator
WeddingWire - Customer Case Study
WeddingWire
Catherine Cano
Associate Director of Customer Care
WGBH public broadcaster layers WalkMe over Salesforce to implement cost-effective, consistent training
WGBH
Becky Levy
Associate Director of Development Services
Zuora implements personalized software demos and dramatically shortens its sales cycle, securing customers 4x faster
Zuora
Matt Darrow
VP of Product
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