Case Study: JobAdder achieves 20% fewer support tickets and faster onboarding with WalkMe

JobAdder Implements WalkMe Self-Service Support and Improves User Experience, Reduces Costs and Support Tickets

JobAdder, a global cloud-based recruitment management platform, needed to maintain its high-touch, customer-centric service as it expanded from a local Australian provider to customers in 48 countries. The company required a scalable way to support onboarding, training and feature adoption while handling frequent product releases without increasing support overhead.

By implementing WalkMe’s in-app guidance—including 150+ Smart Walk-Thrus, integrated tutorials, live chat and WalkMe Insights—JobAdder delivered contextual, real-time self-service and proactive support. The result: a 20% drop in support tickets, reduced onboarding time, a 53% increase in tickets solved with the first reply, lower support costs and an overall improved user experience.

JobAdder

Ryan Shiba

Learning and Development Manager