Case Study: LiveIntent achieves dramatically decreased onboarding time and improved user engagement with WalkMe

LiveIntent Leverages Customizable Digital Adoption Platform to Decrease Training Time and Improve User Engagement

LiveIntent, a marketing and advertising platform built around the email-based digital ID, needed to boost user engagement and adoption while reducing onboarding time and improving customer feedback—without adding work for its engineering team. The challenge was to provide intuitive, in-app guidance, promote new features and collect reliable NPS data without manual processes.

By implementing WalkMe’s digital adoption tools (Walk‑Thrus, Launchers, Surveys), LiveIntent added seamless, customizable in-app guidance and automated NPS delivery that required no development resources. The result: dramatically faster onboarding, higher survey response rates, increased user engagement and adoption, clearer feature communication, and improved customer satisfaction and loyalty.

LiveIntent

Nadia Basil

Product Marketing Manager