Case Study: sahibinden.com achieves 43% fewer how-to support calls with WalkMe

sahibinden.com - Customer Case Study

sahibinden.com is a leading online classifieds and shopping platform based in Istanbul, serving 32 million monthly users with over 5 million listings across real estate, automotive, apparel and more. As the platform grew and added new services, the team needed a simple, contextual and personalized way to introduce features and help users complete tasks quickly without frustration.

Product managers implemented dozens of Walk-Thrus using WalkMe to provide step-by-step, on-screen guidance tailored to each user and device, built easily without technical changes to the site. The solution handled 2.1 million interactions per month, produced 43% fewer “how-to” support calls, drove 52% more task completions, achieved 96% of online goals completed without errors, cut support costs and significantly increased customer satisfaction.

sahibinden.com

Halil Uzundal

Senior Service and Customer Experience Manager