Case Study: Overstock achieves scalable supplier enablement with WalkMe

Overstock creates a dynamic, scalable solution for supplier engagement with WalkMe

Overstock partnered with WalkMe to modernize its supplier onboarding, enablement, and education process for more than 3,000 globally dispersed suppliers. The company needed a scalable way to keep suppliers compliant with listing, fulfillment, and other portal tasks, because its previous approach relied on emails and a separate training platform that created inefficiencies and poor knowledge retention.

WalkMe helped Overstock create a dynamic, flexible digital adoption experience that embedded guidance directly into the supplier portal, reducing the need for users to leave their workflow. The solution improved supplier self-service, aimed to increase adoption and satisfaction, and reduced dependence on internal development resources, helping Overstock deliver a more frictionless and scalable enablement model.

Overstock

Jo Wuertz

Senior Learning Experience Designer