Case Study: Epos Now converts more free-trial users and cuts customer handle time by 50% with WalkMe Insights

Epos Now Uses WalkMe Insights to Improve User Engagement, Convert More Free-Trial Users into Long-Term Customers

Epos Now, a leading cloud point-of-sale provider, was getting many free-trial signups but struggling to convert those users into long-term customers. They needed to understand how trial users were interacting with the platform and pinpoint where users were getting stuck to improve engagement and increase conversions.

Using WalkMe Insights, Epos Now tracked real user behavior and deployed tailored Spotlights, Smart Walk-Thrus, ShoutOuts and a knowledgebase (adapted for desktop and mobile) to guide users through key tasks. The result: higher user engagement, a 50% reduction in customer handle time, decreased support costs, more self-service adoption and improved free-to-paid conversion rates.

Epos Now

Remy Winters

Implementation Manager