Case Study: EDF Renewables North America achieves 90% fewer support tickets and $1.5M in cost avoidance with WalkMe

EDF Renewables embraces digital adoption strategy, ensuring compliance, streamlining processes, and driving positive employee experience

EDF Renewables North America, a renewable energy producer operating across the U.S., Canada, and Mexico, needed a faster way to support employees using complex systems like SAP ECC6 and HR tools without relying on weeks-long training builds or generating frequent help tickets. The company turned to WalkMe, using products like In App Guidance, Workflow Analytics, Workflow Automation, and Application Usage to improve compliance, streamline processes, and support employee onboarding and productivity.

With WalkMe, EDF Renewables implemented just-in-time digital guidance across ten applications and three languages, giving employees targeted help at the moment of need. The results were strong: support tickets dropped by 80–90%+, a pilot saw a 90% reduction in tickets from 104 to 4 in one quarter, content creation became 5X faster, and EDF estimated $1.5 million in cost avoidance over 12 months.

EDF Renewables North America

Alexa Cordell

Digital Learning Manager