Case Study: Visma achieves better customer experience and fewer support tickets with WalkMe

Visma drives customer experience and reduces support tickets with WalkMe

Visma, a provider of cloud-based software, needed a better way to guide customers through key day-to-day tasks and reduce the volume of support tickets as it transitioned users to its cloud services. The company chose WalkMe to deliver in-system support, helping customers complete important processes like payroll and invoicing while making the learning experience consistent across its products.

With WalkMe, Visma implemented Smart WalkThrus, in-app help menus, ShoutOuts, surveys, and WalkMe Launchers to provide 24/7 self-service guidance and communicate updates directly inside the software. The result was a more proactive support model that reduced customer reliance on support, improved communication, and enabled continuous improvement through analytics and user feedback from WalkMe.

Visma

Oliver Sogn

Project Owner of Digital Learning