Case Study: DB Schenker achieves faster onboarding and streamlined Oracle Sales Cloud training for 6,000 users with WalkMe

DB Schenker Provides Global Employees with a Successful Onboarding Experience and Training that Works

DB Schenker, a leading global transportation and logistics provider with around 2,000 locations, faced inconsistent and fragmented Oracle Sales Cloud CRM training across its worldwide workforce of about 6,000 users. Multiple tools and scattered resources produced lengthy 6–8 hour onboarding sessions, uneven learning experiences, and increased support requests that hurt productivity.

The company consolidated training into WalkMe’s Digital Adoption Platform—using Walk-Thrus, SmartTips, Videos, Surveys and other in‑app guidance—so employees learn in context without leaving Oracle. This approach virtually eliminated the 6–8 hour upfront training, standardized onboarding globally, reduced support queries, and increased productivity while providing analytics to continuously improve the learning experience.

DB Schenker

Maurice Weiss

Corporate CRM Project Management and Change Manager