Case Study: GEOCONCEPT Group achieves 25% fewer support requests and improved software adoption with WalkMe

GEOCONCEPT Group decreases support costs, increases software adoption using WalkMe

GEOCONCEPT Group, a provider of geo-optimization software for route planning, scheduling and fleet management, launched three new SaaS applications and faced the challenge of driving fast, frustration-free adoption among field workers while keeping support and training costs low. The company needed a seamless way to onboard users and ensure the new platforms were used effectively without harming the user experience.

GEOCONCEPT implemented WalkMe’s digital adoption platform as an invisible overlay delivering in-app guidance, searchable help, step‑by‑step flows and behavioral analytics. The result: a 25% decrease in support requests, improved usability and navigation, a 40% increase in interactions with in‑app guidance, 4–5× faster updates versus the previous aid system, lower support costs and higher customer satisfaction — with plans to expand WalkMe features like ActionBot, TeachMe and Shield.

GeoConcept

Christine Daniaud-Galet

Product & Knowledge Director