Case Study: Fujitsu achieves global standardization and better user experience with WalkMe

Fujitsu leverages WalkMe's DAP for global standardization and enhanced user experience

Fujitsu, a global enterprise with employees across Japan and worldwide, needed to standardize digital processes while improving convenience and user experience across multiple business systems. After initial success with WalkMe on Salesforce, Fujitsu expanded the WalkMe digital adoption platform (DAP) to other systems, including SAP Concur, SAP S/4HANA, and ServiceNow, to support company-wide adoption and fit-to-standard working.

With WalkMe, Fujitsu implemented the solution across 10 systems for about 80,000 users in just over a year, supported by a DAP Center of Excellence and internal promotion efforts. Using WalkMe analytics, the company can now track usage, process times, and usability trends to drive continuous improvements; it also eliminated the need to create and maintain training manuals, reducing time, effort, and customization costs.

Fujitsu

Syojirou Shiratori

Digital Systems Division, Enabling Technologies General Manager