Case Study: GOJO Industries achieves seamless Salesforce Lightning adoption and thousands of hours saved with WalkMe

GOJO seamlessly transitions to Salesforce Lightning and saves thousands of employee hours with WalkMe

GOJO Industries, a manufacturing company best known for PURELL®, needed to quickly move its global sales teams from Salesforce Classic to Salesforce Lightning during a surge in demand. The company turned to WalkMe and its products, including In App Guidance, Workflow Automation, Workflow Analytics, and Conversational Interface, to support change management, training, and productivity.

WalkMe helped GOJO make the switch in one day with zero downtime and no productivity loss, while also digitizing onboarding and guiding users across multiple systems. As a result, GOJO saved 4.3K+ employee hours in the first 12 months, reduced new-hire time-to-proficiency by 90%, and expanded WalkMe to four systems, moving toward a projected 9x ROI and 4.6+ annual FTE savings.

GOJO Industries

Jayne Hoon

Director of Customer Relationship Management