Case Study: Triangel Solutions achieves major reductions in support requests and onboarding costs — and boosts sales with WalkMe

Triangel Leverages WalkMe’s Interactive Self-Service Help System to Reduce Support Requests and Significantly Boost Sale

Triangel, a Norwegian provider of web-based workforce and business-management solutions, needed a more advanced, flexible help system to support increasingly complex customer processes. Their existing documentation and training formats weren’t sufficient for users who required contextual, in-app guidance, and Triangel sought a next-generation, easy-to-maintain solution that could evolve with their products.

Triangel implemented WalkMe’s contextual Smart Walk-Thrus to guide users through complex tasks, control visibility by access level, and simplify updates. The result: a huge decrease in support requests, significantly lower onboarding costs, improved demos and sales, and freed-up support resources — with plans to extend WalkMe into e‑learning and onboarding workflows.

Triangel Solutions

Jan Ståle Gjerding

Product Manager