Case Study: Planet Soho reduces support calls and costs by 50% with WalkMe

Planet Soho - Customer Case Study

PlanetSoho is an online suite for managing small and home-office businesses (invoicing, CRM, inventory, communications, etc.) that grew to serve over 750,000 businesses. Rapid growth and a diverse customer base made training and support costly: users rarely used video tutorials or help files, forcing PlanetSoho to scale help-desk staff and spend time and money updating documentation.

PlanetSoho implemented WalkMe’s on-screen “Walk-Thru” guides, which marketing staff created in days with no technical help. The rollout cut support calls by 50% and call times by 30%, boosted user engagement by over 10%, all but eliminated video usage, and gave analytics to improve conversion — helping the CEO estimate a 50% reduction in support representative costs.

Planet Soho

Ron Daniel

CEO