Case Study: Federated Co-operatives Limited achieves faster digital adoption and fewer support tickets with WalkMe

Federated Co-operatives Limited drives digital transformation and ongoing system adoption with WalkMe

Federated Co-operatives Limited (FCL) was managing digital transformation across more than 10 new systems and needed a better way to support ongoing employee adoption as web-based tools and processes kept changing. The company turned to WalkMe to provide real-time guidance, automation, and cross-application support across platforms like Salesforce, Oracle HCM, Mi9, UKG, and its intranet.

WalkMe helped FCL create customized in-app guidance, validation, and workflow support tailored to different users and systems. With WalkMe, FCL improved order accuracy, prevented errors that could have affected an estimated $480,000 in orders, increased completion rates for key workflows, reduced support tickets, and improved employee experience while cutting the need for custom development and manual support.

Federated Co-operatives Limited

Mark Ennis

Director of Retail Solutions