Case Study: TUI streamlines HR system adoption and improves employee self-sufficiency with WalkMe

TUI Group streamlines transition to a new HR system for 37,000 employees and drives continuous improvement and self-sufficiency with WalkMe

TUI, the global travel company, needed a seamless and secure transition to a new HR system for 37,000 employees while reducing friction, support needs, and improving the employee experience. After evaluating options, TUI selected WalkMe as its Digital Adoption Platform to support its SAP SuccessFactors rollout and meet confidentiality requirements.

WalkMe helped TUI deliver in-app guidance, notifications, automation, and error alerts so employees could complete HR tasks faster and with fewer mistakes. With WalkMe and UI Intelligence, TUI gained anonymized usage insights to improve processes and training, identify where users got stuck, and make data-driven changes to performance review workflows, increasing self-sufficiency, productivity, and efficiency.

TUI

Laura Dean

HRIT Digital Adoption and Training Lead