Case Study: Royal Canin USA achieves a 51% reduction in user training time and faster onboarding with WalkMe

Royal Canin Slashes Training Time in Half and Boosts Feature Adoption by Implementing WalkMe on New Veterinary Portal

Royal Canin Canada, a Guelph-based leader in health nutrition for cats and dogs serving thousands of veterinary clinics and retailers, needed a scalable, consistent way to roll out a new veterinary portal. Their existing process required sales reps to run two-hour training calls with staff, which was time-consuming, costly, and inconsistent across locations.

By implementing WalkMe’s in‑portal guidance, Royal Canin eliminated the need for on-site or rep-led training and delivered immediate, consistent onboarding for every clinic. The change cut user training time by 51%, reduced onboarding and adoption times by double-digit percentages, saved hundreds of hours, freed sales reps to focus on sales, boosted employee productivity, and delivered a positive ROI.

Royal Canin USA

Ryan Smith

Marketing Manager