Case Study: Pepperi achieves faster onboarding, higher engagement and increased conversions with WalkMe

Pepperi Invests in Responsive Self-Service Support, Achieves Higher Conversion Rates and Increased User Adoption

Pepperi is a leading provider of mobile sales and B2B e‑commerce apps used by brands, wholesalers and distributors in more than 50 countries. Serving thousands of users across industries and languages, Pepperi faced a common SaaS challenge: accelerating new-user adoption among customers with widely varying technical skills.

Pepperi implemented WalkMe’s “Pepperi Quick Start” — targeted, multi‑language Walk‑Thrus with integrated search that guide new users step‑by‑step through system configuration and core tasks (adding items, uploading files, customizing the e‑catalog, creating accounts and starting mobile ordering). The solution accelerated onboarding, drove double‑digit engagement growth among trial users, increased trial‑to‑paid conversions by 8%, achieved a 72% WalkMe usage rate and more than 40,000 Walk‑Thrus played.

Pepperi

Oren Ezra

VP Marketing