Case Study: Rich Products streamlines SAP Ariba employee experience and change management with WalkMe

Rich Products streamlines SAP Ariba employee experience and change management with WalkMe

Rich Products needed a better way to support employees using SAP Ariba across 29 plants, where procurement workflows were prone to mistakes such as incorrect vendor or commodity code selection, missed denial alerts, and general ledger mismatches. To improve compliance and change management at scale, Rich Products partnered with WalkMe and used WalkMe analytics to identify the biggest friction points in the process.

WalkMe then delivered in-system, just-in-time guidance and real-time validation rules that helped associates complete requisitions correctly the first time, flagging errors before submission and reducing rework. As a result, Rich Products improved accuracy, sped up approvals, minimized delays from rejected requisitions, and made change management faster and easier to scale across locations and time zones.

Rich Products

Collin Rampado

Associate Product Owner