Case Study: DoubleDutch achieves 25% increase in user engagement and double-digit self-service adoption with WalkMe

DoubleDutch App Builder Implements Real-Time Guidance to Successfully Drive Feature Adoption

DoubleDutch, a provider of mobile apps and analytics for events and conferences, found that many customers weren’t using powerful features like Real‑Time Polls and Surveys because they were confused about how and when those features appeared or how to access generated data. The company needed a way to streamline the app‑building experience and boost adoption without changing its existing platform.

By adding WalkMe Walk‑Thrus and SmartTips to provide step‑by‑step, in‑app guidance and previews, DoubleDutch made it easy for users to create polls and surveys and find their results. The change drove a 25% increase in user engagement, a double‑digit lift in self‑service adoption, faster onboarding, and a reduced support burden.

DoubleDutch

Domenic Grazioso

Customer Enablement Manager