Case Study: Fairfield Residential achieves 69% employee engagement and 1,080 hours of HR time saved with WalkMe

FR Introduces Automated and Self-Service Processes in Workday Resulting in Substantial Organizational Efficiencies

Fairfield Residential, a multifamily real estate company operating across 250 U.S. locations, consolidated 12 disparate HR systems into Workday to improve efficiency. The rollout posed a major challenge: training a large, geographically dispersed and digitally varied workforce while reducing the support burden on a lean HR team.

WalkMe provided in‑system guidance (Smart Walk‑Thrus, SmartTips and email permalinks) and automation (e.g., one‑click time tracking) to drive adoption and self‑service. The result: 69% employee engagement with WalkMe, 95% repeat use, 1,080 hours and $27,000 saved in administrative time, fewer HR support calls, improved accuracy, and more time for HR to focus on proactive work.

Fairfield Residential

Kim Knight

SVP of Human Resources