Case Study: Hitachi Vantara achieves 88% increase in digital sales tool adoption and 86% reduction in training time with WalkMe

Hitachi Vantara uses WalkMe to drive digital adoption, boost sales productivity across technology stack

Hitachi Vantara, a global digital innovation partner, struggled to get consistent value from its technology stack as sales reps juggled 9+ tools, inconsistent regional training, and poor visibility into where users were getting stuck. This fragmentation hindered sales productivity, data quality, and return on software investments.

Using WalkMe’s Digital Adoption Platform (DAP Center), Workstation and Automation, Hitachi created a unified, in-app selling experience across 7+ applications, centralized guidance on each rep’s desktop, and automated handoffs between tools. The solution cut training time by 86%, drove an 88% increase in digital sales tool adoption (raising adoption to over 75%), improved onboarding and data quality, and delivered faster ROI with lower development costs.

Hitachi

Jeff McKittrick

Vice President of Sales Business Capabilities