Case Study: Achieve3000 achieves an 84% reduction in support burden with WalkMe

Achieve3000 Puts Training Resources at Users’ Fingertips with Adaptive On-Screen Guidance, Reduces Support Burden by 84%

Achieve3000, a leader in differentiated instruction used by more than 1 million educators, faced heavy onboarding and support burdens: instructors required significant in-person training, trainers were inundated with follow-up questions, and the company needed a way to boost feature adoption and centralize dispersed help resources.

By implementing WalkMe’s adaptive on-screen guidance—25 custom Walk-Thrus plus interactive ShoutOuts—Achieve3000 guided users through key processes, segmented content for some 70,000 profiles, and consolidated roughly 250 videos and PDFs into a single widget. The result: an 84% reduction in support cases, faster onboarding with thousands of training hours saved, increased feature adoption, and a centralized, easily accessible help hub.

Achieve3000

Jim O’Neil

Chief Product and Strategy Officer